Comments on: Lexmark x9350 Network Printer Product Review.

By: Bruce

Bruce — Sat, 22 May 2010 01:21:00 +0000

I have a x9350 which prints and receives faxes but shuts off when I try to send a fax or photocopy anything. The machine is not yeat three years old. The repair shop told me that parts aren’t available and to get a new one. Lexmark said the same thing and offered me a 20% discount. Is this for real?? How can this printer be garbage already? Does anyone know anything about repairing them?

By: Disposable Printers???

Disposable Printers??? — Mon, 08 Mar 2010 22:20:01 +0000

By: Teofil Bocancea

Teofil Bocancea — Wed, 30 Dec 2009 16:38:45 +0000

Does anybody know how to get the drivers for lexmark x9350 for windows 7? A friend of mine has a printer for more than 6 month and was never able to use it… she does not have the disk anymore and would like to connect it wireless in her office! I would like to help her but I can not find drivers for win7!

By: John

John — Mon, 14 Sep 2009 19:31:33 +0000

Oh and just to clarify…..Lexmark network printers route via IP address as any network appliance does. The MAC address is only used to help assist in the installation process as a means to identify the correct printer being installed (i.e. in the case of more than 1 Lexmark printer being on the network). The installation utility also displays the IP address of the printer if one is dead set on using that option.

By: John

John — Mon, 14 Sep 2009 19:29:02 +0000

Does posting work……

By: John

John — Mon, 14 Sep 2009 19:26:41 +0000

Hey guys, it would be nice to have a bit more info on the problem. Brett & Andrew, did you confirm that the printer was connected to your network at all (i.e. obtained a valid IP address)? You can verify this through the network settings screen once connected to the network (setup –> network setup –> TCP/IP).

In Bretts’s case I’m guessing the issue may be with how the “satellite” site connects to the main office. Is this network connection a VPN type tunnel or other? Did the x9350 obtain an IP address? If so, can you ping the printer via a command prompt? If not, then the issue may be due to limitied access to the full network from the satellite site.

In Andrew’s case…are you connecting to the network via Wi-Fi or Ethernet? Did you verify that the active network selected is indeed the intended network? You can check which is selected via the printer op panel: setup –> network setup –> active device

Let me know if these suggestions helped clear things up….

By: BrettW

BrettW — Tue, 01 Sep 2009 14:18:45 +0000

Yea Andrew its a real pain in the ass, my recommendation is to forget about trying to make that printer do what it should, by description, do. Instead we decided to go with the HP Officejet 6500, which has worked perfectly on the network.

By: AndrewT

AndrewT — Mon, 31 Aug 2009 16:36:13 +0000

The India angle aside, I’ve not, in 15 months been able to network our x9350. I have two laptops and two desktops. My wife uses the printer, but our children need to print too, but the only way to print is over the USB connection. Every time I connect the printer to our network, it acquires an invalide IP (169.x.x.x). I’ve been on 10+ calls with Lexmark support and doing every thing they ask, the IP address will not resolve to a valid address on my network. Until I can achieve that impossible feat, this printer will NEVER be network compatible. What I didn’t know, but understand now thanks to BrettW is it uses the MAC address, which is just stupid. And I am frustrated with the Lexmark printer install tool, it is just overly cumbersome, particularly when it fails every time to find the network.

Thanks for the information BrettW.

By: BrettW

BrettW — Tue, 18 Aug 2009 19:57:09 +0000

Then allow me to clarify. My grudge absolutely lies with the Lexmark x9350. My comments regarding the support staff in India were added to illustrate the point, that a difficult to understand support is not the same, nor is it as effective of a support option, as one that is readily understood. And I’m quite certain that should the roles be reversed, that unfortunate citizens of India were being forced to call the United States for technical support, that they would also have more difficulty understanding my accent then someone native to them.

By: BrettW

BrettW — Tue, 18 Aug 2009 19:48:16 +0000

ok yea, Internet explorer can cause problems connecting to network devices. To allow a network location;

1. Go to the Control Panel and open Internet Options
2. Click on the Security tab.
3. Click trusted sites.
4. Click the button named Sites.
5. In the space provided under “Add this website to the zone:” type the IP address of your printer.
6. Now make sure that the check box labeled “Require server verification (https:) for all sites in this zone” IS UNCHECKED.
7. Click Add, then Click close.